Items can be returned for ANY reason within 14 days after the date of delivery as indicated by the shipping company.
If you decide to return an item, please get in touch with us, so we can discuss options for the return shipping.
You will be responsible for all costs (packing, shipping, insurance, etc.) associated with the return shipment.
When shipping an item back to us, MAKE SURE YOUR SHIPMENT IS INSURED. Our insurance WILL NOT cover shipments not originated by RDM Fine Art. Not sure how to handle the return shipment? Contact us for assistance.
Please note, that while cost of shipping most items within the contiguous United States is typically reasonable, the cost of shipping items (even smaller items) to United States internationally can be quite substantial.
Items must be returned in the same condition as when purchased.
If an item is returned to us NOT in the same condition as when purchased, the sale will be considered final and no refunds from RDM Fine Art will be issued.
In an unfortunate event that an item is damaged during return shipment we can provide assistance with further handling of the damaged item. Whether you need help filing a claim, finding a restorer, or other services, we’ll do everything in our power to help you successfully resolve the situation.
After we have received the returned item in the same condition as when it was purchased, we will issue a refund of the purchase price (less the initial shipping cost) within 30 days.
Please feel free to contact us with any questions.
Frequently Asked Questions
I really like an item, it looks nice on your website, but what if it looks different in real life? I don’t want to go thru the hassle of returning it.
We always try to photograph our items as true to life as possible. However, we’ll be happy to send you any additional information you might require, images, videos, etc.
In many cases we can even bring items to your place of business or residence, so you can see the actual items before you make a purchase decision. We may charge you a very reasonable fee to cover our travel expenses. Contact us for details.
I want to return an item, but don’t know how to pack it, what shipping company to use, etc.
That’s ok, get in touch with us and together we’ll figure out best options for getting the item back to us.
But, please understand, by advising you how to handle the return shipment we do not assume any responsibilities or liabilities for that shipment. You are responsible for getting the item back to us in the same condition as when purchased.
If you have any questions, please don’t hesitate to contact us.
What if my purchase arrives damaged?
All our shipments are insured. We ship all kinds of antiques every year locally and internationally without any problems. However if your purchase arrives damaged, please contact us as soon as possible.
DO NOT THROW AWAY ANY PACKAGING, it will be needed to process the insurance claim.
If you discover damages while unpacking the shipment, please stop unpacking immediately, take a few pictures and contact us as soon as possible.
DO NOT ship the damaged item back to us until instructed to do so, as it will significantly complicate filing a claim with the insurance company and consequently processing your refund.